Frequently Asked Questions

Our shipping cost are determined by the shipping company, in our case the USPS.  We package our products in the most cost efficient way possible, while also protecting your product from damage.  We currently ship to the United States.

Shipping options available at checkout are:

• USPS First-Class Mail Parcel
• USPS Retail Ground
• USPS Priority Mail
• Delivery within city limits to our nearest patrons (Free for purchases over $20)

Acceptable changes include:

• Substitutes for products of the same value upon product availability
• Address changes

Changes must be made before the order is marked "shipped".  Please use the contact form below or send an email to Ashley@primalaroma.com for further assistance.

To add quantities or products, please place a separate order.

RETURN: What are the conditions that must be met to issue a refund?

• Product must be returned in its original packaging
• Product isn't used or damaged
• Product must have the receipt or proof of purchase

REFUND: You have 14 days to request a refund.  Upon meeting return requirements, refunds will be forwarded to the original method used to make the purchase.  No refunds will be issued on discounted or sale items. 

UNDELIVERED ITEM: If you do not receive your item, please contact us and we will help track the order down and issue a refund if necessary.

To request a return/refund or inquire about a lost item, please use the contact for below or email ashley@primalaroma.com

ATTN: Primal Aroma

413 Main Street

Falmouth, KY 41040

We will submit your refund within 48 hours of receiving and upon inspection of the returned product.  You will be notified when we issue your refund.  Your card company will post the credit to your account in accordance with their policies.

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